Returns and Refund Policy
Thanks for shopping at Supplement Supply co.
If you are not entirely satisfied with your purchase, we’re here to help
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unopened and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
We offer a return policy on products that are classified as following:
Damaged in transit
- If damaged don’t accept delivery from the courier and notify our Customer Service Staff.
- If you have already accepted delivery, and then notice that the product appears to have been damaged in transit, you should notify our Customer Service staff immediately.
Incorrect product – This is in case we shipped the wrong product
- In the advent that the product shipped is not what was ordered, please notify Customer Service Staff, so a replacement can be sent immediately.
- All other products ordered incorrectly by the customer, can be refunded if informed within 7 days of dispatch and unopened on return. Postage costs will be incurred by the customer.
- In the event that the product you have received is faulty on receipt or develops a fault, you may be able to return it.
- If the manufacturer directs you to return the product to the manufacturer, agent or a third party, then you should arrange for the product to be returned as directed and otherwise in accordance with the manufacturers returns policy. The manufacturer will then organize any refund, repair or replacement payable under the policy.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping on returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non- refundable.
- If you have any questions on how to return your item to us, CONTACT US.
We only ship within Australia, sorry for any inconvenience. All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
$9.95 – orders under $100
spend over $100 – Free delivery
We take pride in dispatching all orders within one business day of payment being received in full and packaging all orders in the most secure way possible to avoid any damage during transit.
Delivery estimates for your order will be displayed at checkout.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Supplements Supply co. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.